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Secure Online Shopping One Time Password (SOS-OTP)
with your Metrobank Credit Card

Your online shopping security has been enhanced!

A unique SOS-OTP will be sent to your mobile phone every time you use your Metrobank Card in participating online merchants.

Please ensure that your mobile numbers on record are updated for both principal and supplementary cardholders to ensure receipt of your SOS-OTP. Should you wish to update your mobile numbers, please call our 24-hour Customer Service Hotline 8-700-700 or 1-800-1888-5775.


What you should know about your credit card

Thank you for visiting this page. You’re on your way to being more card savvy!

Metrobank Card Corporation (MCC) helps you maximize the benefits of owning your credit card by knowing more about the responsibilities associated with it.

What’s in the fine print?

Reading the full terms and conditions associated with any credit card can seem daunting. Click here for bite-sized tidbits that will help you understand your credit card better.

Card Security

Click here to know more about how you can protect your card from unauthorized transactions.


We would love to hear from you

Metrobank Card Corporation’s thrust to keep its customers aware of relevant information. We offer here general tips and suggestions only, and regularly update this page for information that you might find helpful. Note that these tips may not necessarily apply to your credit card account. For questions regarding your account, or to suggest additional topics for us to feature, feel free to email us at customerservice@metrobankcard.com or call us at 8-700-700 anytime.

 


Metrobank Card introduces M Connect

Metrobank Card is proud to be the first in the Philippine banking industry to introduce M Connect, an innovative and automated voice, text, and email payment verification service that helps us connect better with you.

From time to time, you may receive an M Connect call from Metrobank Card to remind you of payment due dates, confirm your next payment date, and assist you with other payment-related concerns.

How M Connect connects better with you:
  • All calls will be initiated by Metrobank Card and will state for whom the call is intended.
  • Once you receive a call, you will go through a customer verification process to ensure that we are speaking to the correct party.
  • As soon as your identity is verified, you will be asked to use your phone’s keypad to confirm your latest payment details or your next payment schedule.
  • If you have additional queries, you can opt to transfer the call and speak to a Metrobank Card representative.
  • In case you are unavailable to answer the call, we will send you an SMS instructing you how to contact us at your most convenient time.

Let Metrobank Card connect better with you. Call us at 8-700-711 or email us at collections@metrobankcard.com to update your contact information.

 
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