Metrobank Card is proud to be the first in the Philippine banking industry to introduce M Connect, an innovative and automated voice, text, and email payment verification service that helps us connect better with you.
From time to time, you may receive an M Connect call from Metrobank Card to remind you of payment due dates, confirm your next payment date, and assist you with other payment-related concerns.
How M Connect connects better with you:
- All calls will be initiated by Metrobank Card and will state for whom the call is intended.
- Once you receive a call, you will go through a customer verification process to ensure that we are speaking to the correct party.
- As soon as your identity is verified, you will be asked to use your phone’s keypad to confirm your latest payment details or your next payment schedule.
- If you have additional queries, you can opt to transfer the call and speak to a Metrobank Card representative.
- In case you are unavailable to answer the call, we will send you an SMS instructing you how to contact us at your most convenient time.