Department – Unit: Operations - Card Operations

Responsibilities

The position has management accountability for the performance of the Card Production and Releasing Unit.

He or she is responsible for ensuring customer service commitments (grade of service/service level) and the underlying utilization, efficiency, and quality targets are met to effectively support the requirements of the business and consistent delivery of excellent service to the various customer groups.

Span of Control

Direct Reports: Card Releasing Officer and Card Production and Releasing Staff

Requirements

  • 3-4 years of experience in Operations process for credit cards, telecoms, or parcels delivery.
  • 3-4 years of experience in credit card operations, SOA production and delivery. Knowledge and familiarity with Cardlink or similar credit card systems is highly preferred.
  • ProficientWith 3 years minimum experience handling a team of junior officers and rank & file.
  • Has knowledge on implementation, review and enhancement of risk policies.
  • With experience in creating and implementing SLA's for Service providers, partners, and vendors.
  • Bachelor's degree from a college/university.

 
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Metrobank Card Corp. Center, 6778 Ayala Avenue, Makati City