Department: Credit Operations/ Collections & Recoveries


The job holder provides support to the Collections Strategies and Business Performance Manager in the strategic and tactical management of the department’s various systems used for Collections (e.g. Tallyman, Adeptra, Dialer, etc). He or she will manage the operation and maintenance of all Collections systems activities and will be responsible for recommending, supporting, and implementing departmental initiatives. He or she will work with various internal and external units to ensure the effectiveness and efficiency of systems as outlined by each business unit while ensuring adherence to all compliance requirements. He or she will provide inputs, analysis with regard to collections queue management through the collections systems and will also participate in team planning for appropriate strategies to drive and sustain improvement and to achieve collection goals.

Span of Control

With Direct Report


  • Bachelor’s degree holder; some units in MBA or a post graduate degree program is an advantage
  • 1-2 years experience as a Business Analyst from credit card company, bank, collection agencies or BPO/call center industry
  • At least 1 year people management experience preferably handling collection assistants, IT-related, or telecommunication background will be an advantage
  • Strong working knowledge of MS Word, Excel, Access, and PowerPoint; knowledge of IT programming (e.g. SQL, VB, Sybase, etc.), and other call center technology is an advantage
  • Experience in automated collection systems (e.g. Tallyman, Adeptra) ; Visio; and predictive dialer is an advantage (e.g. Aspect UIP and ALM)

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Metrobank – Consumer Business Sector
6778 Ayala Avenue, Makati City