Contact Us

Metropolitan Bank & Trust Company (Metrobank) – Consumer Business Sector is committed to ensuring our products and services meet your expectations and requirements. We are here to listen to your concerns.

For inquiries, you may call or contact us via these channels:

 
  • METROBANK - CBS
    Customer Service (632) 88-700-700
    Domestic Toll Free 1-800-1888-5775
    International Toll Free + 800-8-700-0707
  • PREMIUM CARDS
    (Metrobank Peso Platinum Mastercard, Metrobank World Mastercard, Metrobank Femme Signature Visa and Metrobank Travel Platinum Visa)
    VIP Customer Service (632) 88-700-707
    Domestic Toll Free 1-800-10-8700-707
  • PSBANK CREDIT Mastercard
    Customer Service (632) 88-700-772
    Domestic Toll Free 1-800-10-8700-772
  • CARD ACTIVATION HOTLINE
    Customer Service (632) 88-603-030
  • UPDATING OF CARDHOLDER INFORMATION
    Customer Service (632) 88-700-766
    Domestic Toll Free 1-800-10-8700-766
  • METROBANK COLLECTIONS HOTLINE
    (632) 88-700-711 or
    (632) 88-700-970 or
    0919 0598710-29
    Fax (632) 88- 987-244
    Domestic Toll Free 1-800-1888-5775
  • CBS HUMAN RESOURCES
    Recruitment Helpdesk: (632) 88-989-607
  • YAZZ PREPAID VISA
    Customer Service (632) 87-373-333
    0918-909-3333 or 0917-800-5751

Our Domestic Toll Free Numbers may be accessed using a PLDT line.

You may also reach us via email at [email protected]. Our Email team is ready to assist you from Mondays through Fridays 8:30AM to 5:30PM.

For faster assistance on select credit card concerns, you may also message Mia of Metrobank on Facebook messenger or click here: m.me/MiaofMetrobankCard.

Please update your Personal Information with us.
In compliance with Bangko Sentral ng Pilipinas Circular 706, as amended by Circular 950, we request all our Cardholders and their Supplementary Cardholders to update your personal information with us to fully enjoy our services.
Simply call Metrobank’s 24/7 Customer Service Hotline at 88-700-700 or 1-800-1888-5775 to update your information on our records. We will take it to mean that your information is updated if we do not hear from you. 


To report a transaction discrepancy, register at www.metrobankcard.com/OnlineServices to file online or download a dispute form.

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