Frequently Asked Questions
Why was Metrobank Card Corporation [Metrobank Card] merged with the Metropolitan Bank & Trust Company [Metrobank]?
The merger will further unlock the value of Metrobank Card and help realize the following objectives: (1) enhance synergy, (2) increase profitability and improve capital efficiency, and (3) enable Metrobank Card to continue to grow and expand its businesses, thus becoming more competitive in the market.
What will happen to Metrobank Card?
The corporate personality of Metrobank Card Corporation will cease to exist upon the issuance of a Certificate of Merger by the Securities and Exchange Commission. Metrobank Card will become the Cards and Personal Credit Sector of Metrobank. There will be no workforce reductions, and employees’ tenure will be carried over upon the completion of the merger.
What does the merger mean for Metrobank Card customers?
This change has no impact on the operations and customers of Metrobank Card. The company’s core business and management will remain the same, and it continues to be fully committed to deliver the best products and services to our cardholders.
What is the impact of the merger to our credit card accounts?
Operations will remain business-as-usual and there is no impact on credit card accounts. Cardholders will continue to enjoy all the features, benefits, and the easy payment options via the usual channels. The Terms & Conditions governing the issuance and use of the credit card as well as the applicable fees and charges shall remain the same until further notice. Outstanding balances and earned rewards points shall be carried over to Metrobank upon merger.
Metrobank will remain fully committed to be the best payment solutions provider in the Philippines, and cardholders can expect better synergy and improved operational efficiencies between Metrobank and Metrobank Card.
Are you going to relocate or move out from your current location? What is your new office address?
The operations of the cards business will remain at its current location at The MCC Center, 6778 Ayala Avenue Makati City, Philippines, until further notice.
Is there a change in leadership in Metrobank Card?
The management team of Metrobank Card will be under the leadership of Metrobank.
Will your contact details/numbers be the same?
Yes, our contact information will be the same, and are as follows:
- Customer Service (632) 88-700-700
- Domestic Toll Free 1-800-1888-5775 and International Toll Free + 800-8-8-700-0707
- Email: [email protected]
For the full directory of our hotlines please visit bit.ly/MCC8digit
Will I be issued a new Metrobank credit card with regard to the merger?
No, a new credit card upon merger is not necessary. You may continue to use your current Metrobank credit card.
You will only be issued a new card as a replacement due to the following circumstances:
- Your card is about to expire and is up for renewal;
- You reported a lost or stolen card; or
- Your card type and its features need to be updated.